Support kaafi slow tha, but phir bhi try karungi dubara
Toh mujhe overall thoda disappointing laga support experience WFHI ka. Jab bhi phone uthaya, response time bahut zyada tha, matlab lagta tha koi busy hai ya phir unko mere queries samajhne mein problem ho rahi thi. Kabhi-kabhi support reps ko meri baat finish karne ka mauka bhi nahi milta, aur wo jaldi se next step par badh jaate the. Par ek chiz mai positively bataungi ki unka telephonic support tone friendly tha, aur lagta tha woh genuinely madad karna chahte hain, bas samay ki kami thi. Mujhe unka working hours bhi thoda confusing lage, kyunki jab main kaam karti thi toh shayad woh band rehte the. Training sessions kaafi detailed the, par jab se live software ko use karna shuru kiya, toh lagta hai support system utna smooth nahi tha jitna expect karti thi. Waise dekha jaye, toh main phir bhi WFHI ke products try karungi kyunki software ke features ache hain, par support system mein improvements ki zururat definitely hai.