Support kaafi self-help reliant lagta hai
Main yeh keh sakti hoon ki support ke mamle mein mujhe kaafi apne aap hi kaam karna pada. Jab software mein koi query aayi, toh telephonic support toh tha, lekin unhone mujhe zyada kuch samjhaya nahi. Basic instructions diye, lekin jyada help ke liye mujhe documentation aur FAQs par rely karna pada. Training ke dauran ya phir onboarding process mein koi clear aur direct guidelines nahi milin jo mujhe har step pe guide karti. Payment aur invoicing mein koi major problem nahi thi, bas thoda documentation adhura tha jisse mujhe confusion hua ki next step kya hai. Dialer aur database features ki samajh mujhe mostly khud hi leni padi, aur kai baar software mein naye updates ke baare mein mujhe pehle pata nahi chala. Mujhe lagta hai ki agar support team proactive aur zyada clear hoti, toh initial experience thoda aur smooth ho sakta tha. Overall, mujhe zyada apne aap questions ka jawab dhundhna pada, jo har user ke liye convenient nahi hota.