support kaafi responsive tha, bas thoda aur time lagta
Maine jab call kiya telephonic support ko, toh generally response time theek tha aur log bhi helpful lage. Training session ke time se lekar onboarding ke baad bhi support ko contact kiya aur mujhe lagta hai ki log samjhane mein dhyan dete the, par kabhi kabhi thoda delay hota, jisse frustration bhi thi. Dialer aur calling tools ko lekar issues jab bataye toh unhone jaldi troubleshoot karne ki koshish ki, par har baar immediate solution nahi mil paaya. Database feature mein kabhi minor bug nazar aaya jo update ke baad fix ho gaya, is baare mein feedback lena bhi acha laga mujhe. Sign-up aur invoicing process smooth thi, jahan tak main yaad karti hoon, payment ka step bhi clear tha. Automatic updates ne software mein naye features laaye, jo kaam ke liye achha tha par kabhi kabhi mujhe lagta hai ki thodi zyada explanation ya training ki zarurat thi in changes ko samajhne ke liye. Overall, agar kisi friend ko bataun toh kahungi ki support generally acha hai lekin patience ke saath kaam lena hoga, kyunki har baar sab kuch turant set nahi hota.