3 out of 53 of 5Verified customerSupport and communication
Support kaafi nahi tha meri working hours ke liye
One time jab mujhe technical problem hui, toh support team ne prompt response diya tha. Par baaki ke din support timings mere actual kaam ke hours ke saath match nahi karte. Mera shift mostly odd timing pe hota hai, toh jab urgent help chahiye thi toh available support nahi mila. Kabhi kabhi emails ka reply din ke end tak aata tha, aur calls receive nahi hoti thi timely. Training aur onboarding to achha tha, par support service thoda flexible ho toh aur accha lagega. Software ke features sahi kaam karte, lekin jab help chahiye toh accessible hona zaroori hai. Billing aur payment process simple tha, invoice timely aata tha. Thoda better coordination hoga toh overall experience aur improve ho sakta tha.