Maine socha tha ki support team help karegi jaldi, par har baar mujhe baar-baar same baat repeat kar
Maine socha tha ki support team help karegi jaldi, par har baar mujhe baar-baar same baat repeat karni padi. Pehle call mein mera issue samajhne mein time laga, dooje call par fir se wohi basic questions pooche gaye. Kabhi kabhi toh support agent wait karne ko kehte rahe bina kisi update ke. Yeh jo slow communication tha, wo meri working rhythm bilkul bhi suit nahi kiya. Onboarding ke time se lekar tool use karne ke dauran, lagataar hold par rehna padta tha, jisse frustration badh gaya. Banke dedication ke sath communicate karna chahiye tha, par mujhe lagta hai ki unhone meri problem surprisingly lightly liya, jo mera experience kharab kar gaya. Jab main dialer ya database feature mein kisi help ka intezar karta, toh response inconsistent tha. Main expect karta tha ki agar ek baar issue bataya, toh streamline process ho takey baar-baar nahi batana pade, but it was not the case. Overall, yeh bahut disappointing tha because support ke wajah se mera kaam delay hua aur baar baar repeat karna padta rah gaya.