Support kaafi expect kiya tha, par mila zyada waiting aur repetition
Maine socha tha ki telephonic support se jaldi problem solve hogi, lekin reality kuch aur nikli. Har baar jab main call karti thi, helpdesk pe mujhe apni baat fir se repeat karni padti thi, jo time waste karne wala tha. Kabhi response mila, toh wo bhi slow tha, matlab Long pauses ke saath baat samajh nahi aayi. Ye thoda frustrating raha, especially jab main urgent queries ke liye contact karti thi. Onboarding ke time bhi software ke features ke bare mein clear nahi bataya gaya tha, isiliye mujhe khud hi trial and error karna pada. Jo software update hua, usne kuch changes toh laaye, par un updates ka proper communication nahi hua, jiski wajah se mujhe pata nahi chala ki naye functions kab use karne hai. Haan, ek baat achhi lagi ki payment process aur invoice clear the aur wo sahi se kaam karta tha, isme koi dikkat nahi thi. Trainings ke modules mujhe thoda complicated lage, shayad aur user-friendly banaya ja sake. Overall, mujhe laga ki support thoda aur efficient hote toh shayad experience better hota, kyunki software mein potential hai, bas use samajhne mein zyada patience chahiye hoga.