Support kaafi confusing thi
Yaar mujhe toh lagta hai support waale ne steps ko bilkul bhi sensible order mein nahi rakha. Main jab unse call ki thi, unhone pehle bol diya ki pehle kya karna hai, phir baad mein kuch aur instructions diye jo mujhe uljhan mein daal gaye. Mujhe laga ki unka communication thoda random hai, matlab ek hi baat ko baar-baar alag tareeke se explain kar rahe the, pata nahi kaunsi baat sahi hai. Dialer ke issues ke liye phone pe clarify karte waqt bhi wo log mujhe correct sequence samjha nahi paye, matlab main confuse thi ki pehle database ko update karun ya phir training module ko dobara dekhun. Kabhi kabhi toh support waale slow replies dete the, matlab aapka kaam ruk jata hai aur aap frustrated ho jaate ho. Lekin ek cheez main ye samajh rahi thi ki software ke features achhe hain, unki help chahiye thi operational samasyaon ko solve karne mein, support mein thoda consistency kaafi kami thi. Mujhe laga ki agar steps ko simple aur logical order mein arrange kar dete toh main bhi jaldi se apne workflow ko set kar leti. Abhi toh main sochti hoon ki support se contact karna risky lagta hai, kyunki har baar naye confusion milte hain. Bas yeh hi sach hai ki steps ko thoda better organize karna hoga yeh logon ko.