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WFHI review

Support kaafi confusing tha, dobara nahi karunga

1 out of 51 of 5Verified customerSupport and communication

Support kaafi confusing tha, dobara nahi karunga

Maine support team se contact kiya tha because mujhe labels samajh mein nahi aa rahe the software ke andar. Matlab, har button ke naam aise the jo thoda vague lage, aur mujhe baar baar poochna padta ki yeh exactly kya karta hai. Jo mujhe lag raha tha ki setup simple hoga, woh thoda complicated ho gaya kyunki instructions clear nahi the. Mujhe support ko line par bhi call karna para, lekin unke explanations bhi waise hi unclear the, matlab woh clarify nahi kar pa rahe the mere doubts ko achhe se. Main baar baar kah raha tha ki yeh labels change karo ya thoda easy bana do, par har baar koi solid solution nahi mila. Lagta hai ki jo terms aur language use hoti hai, wo team ke liye samajhna easy hai, par user ke liye nahi. Aur yeh problem baar baar meri nazar mein aayi, jaise ki woh labels jab tak badalte nahi tab tak confusion rahega. Overall, mujhe lagta hai ki testing ki kami hai aur user feedback ko seriously lena chahiye, tabhi thoda system seamless banega. Warna mujhe lagta hai main phir yeh service use nahi karunga, kyunki delays aur confusion ke wajah se frustration bahut badh gaya. Support se communicate karne ka experience bhi itna acha nahi tha ki main wapas gaya. So, honestly ye mera final decision hai, main dobara nahi karunga yeh try, thoda aur mature aur user-friendly solution chahiye mujhe.

Ameya KapoorDadra and Nagar Haveli and Daman and Diu, IndiaExperience: Published:
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