Support kaafi challenging thi, phir bhi dobara shayad nahi
Jab maine WFHI ka software aur training lena start kiya, toh mujhe laga tha ki samaan systematic hoga, aur support straightforward rahega. Lekin end tak kaafi cheezein mujhe khud hi troubleshoot karni pad gayi. Telephonic support bhi mast nahi tha, matlab kabhi samjhate waqt clarity nahi milti thi. Kabhi updates aaye toh poora workflow confuse karta tha. Onboarding process bhi mushkil tha, jisme basic cheezein clear honi chahiye thi. Haan, dialer tool chalane mein thodi help mili, par overall communication aisi thi jisse frustration badh gayi. Sign-up aur billing process mein thoda time laga samajhne mein, lekin usme koi serious issue nahi tha. Lekin jab customer support hi aise struggle mein daal raha hai, toh dobara invest karna main nahi sochungi.