Support kaafi bekaar laga, sab khud hi karna pada
Mujhe laga support system zyada help karega, par kaafi jyada kaam mujhe khud karna pada. Jab software mein koi dikkat aayi, aur dialer ya database feature properly kaam nahi kar raha tha, toh mujhe zyadatar cheezein khud hi samajhni padi. Training session mein kuch basics theek-theek samjhaye gaye, par jab practical problems aaye tab support team se clarity nahi mili. Support calls lene wale adhikarik taur par baat karte the, lekin guidance kaafi limited tha. Automatic updates ke baad kuch naye bugs aaye, lekin mujhe unka solution dhundhna pada, na ki clear help milna. Jo invoicing ka procedure tha, wo basic level par theek chal raha tha, par customer care ke saath interactions adhura aur theek nahi lagta tha. Overall main disappointment is liye hai kyunki main jyadatar kaam khud karna pada jabki main smooth support expect kar rahi thi.