Support kaafi alag tha expectations se, thodi disappointment hui
Mujhe laga tha ki support team zyada knowledgeable aur samajhdaar hogi, par reality kuch alag nikli. Jab maine call kiya toh badi energy thi ki help milegi, par baat karte-karte lagta raha jaise wahi baatein baar-baar repeat karni pad rahi hain. Kabhi response slow tha toh kabhi basic cheezein samajhna mushkil hui, jo disappoint karne wala tha. Main samajh raha tha ki training ke baad ye sab cheezein clear ho jayengi, par aisa lagta tha ki training aur support ke beech mein coordination nahi hai. Dialer aur database jaise tools technically theek hain lekin jab support weak ho toh unka fayda kam ho jata hai. Mujhe zyada wait karne aur baar-baar apni baat samjhane ki zarurat padi, jo ek practical frustration hai. Expectation thi ki ek baar clear kar diya toh baad mein help milti rahegi, par har call pe wahi point wapas aata, yahaan tak ki laga ki shayad system upgrade automatic updates se bhi usse behter hote.