Support kaafi alag tha, expectation se milta julta
Maine socha tha ke support team mujhe full clarity degi mere dialer issues par, lekin reality thodi mixed thi. Pehle call par staff theek lag rahe the, patience ke saath listen kiya mera problem. Lekin jab baat aayi software ke database integration tak, to lag raha tha ki kabhi update se thoda confusion bhi ho sakta hai. Helpdesk se mujhe lagta tha ki kabhi-kabhi responses late aaye, par overall kisi stage par poora confidence toh bana hi nahi. Onboarding ke dauran jitna smooth communication chahiye tha, utna nahi mila mujhe. Sab kuch explain karne ke liye maine bar bar call kiye, jo thoda thakawat wala tha. Kuch tools sahi tarah kaam kar rahe the, par call logs updates mein thodi dikkat aayi thi kabhi. Expectation thi ki poori journey mein clarity milegi, par kaafi jagah gaps the communication mein. Shayad thoda aur organized tarike se support chalaya jaa sakta hai, toh better lagta.