Support kaafi ajeeb tha, kuch toh surprise tha
Main soch raha tha support thoda helpful hoga, par jo mila wo bahut alag tha. Jab maine call kiya toh response time theek tha, lekin jo explanations diye wo kuch zyada clear nahi the. Ek baat jo achhi lagi, wo yeh ki automatic updates theek se ho rahe hain, usmein koi dikkat nahi hui. Lekin, support ke queries ka response kabhi kabhi aisa lagta tha jaise koi poori tarah samjha nahi. Mera expectation tha ki mujhe step-by-step guide milega jaise onboarding se pehle bataaya gaya tha, par reality mein ye experience thoda aadha adhura raha. Software bhi kabhi kabhi jyada complex lagta tha bina clear instructions ke. Overall mujhe lagta hai ki support team ko apni communication skills pe thoda aur dhyan dena chahiye tha, tabhi main confident feel karta ki mere issues jaldi solve ho jayenge.