Support kaafi ajeeb tha, dobara nahi karungi
Pehli baar jab support ko call kiya tha toh laga tha ki sab theek hoga aur help milegi, par baad mein jo din bhar hua, woh thoda ajeeb tha. Har roz thoda bahut problem hota support system mein — kabhi connections fail hote the, toh kabhi response der se milta tha. Main samajhti hoon ki remote training aur software updates mein kuch hiccups ho sakte hain, par yeh regular daily interruptions thoda frustrating lagne lage mujhe. Dialer system bhi kabhi work nahi karta tha jaise promise kiya gaya tha. Phone pe baat karna matlab hamesha wait karna, aur kaafi baar dobara call karni padti thi tabhi thoda help milti thi. Mujhe yeh laga ki shayad mujhe ye experience dobara nahi lena chahiye, kyunki main apne regular workflow ko itna disturb nahi kar sakti. Jo ek baat achhi rahi woh thi ki sign-up aur payment process thik-thaak smooth tha, par uske alawa support kaafi unreliable laga mujhe.