Support ka wait bahut lamba hua, disappointing experience
Main pehle soch raha tha ki support helpful rahegi, par din-b-din jo experience hua usse bahut frustration hui. Shuruaat mein to sab theek laga, training thodi confusing thi lekin chal sakti thi. Lekin jab technical issue aaya regularly dialer aur software mein bugs ke saath, mujhe baar-baar support se baat karni padi. Har baar response dene mein time lagta, aur issue resolve karne mein bhi der hui. Ek baar toh lagbhag 3 din tak mera call database update nahi hua, jiski wajah se main apna kaam plan nahi kar paya. Telephonic support main alag-alag logon se baat karna padta tha, jisse consistency kam ho jaati thi. Automatic updates ke baad kai baar naye issues aaye jo purane se zyada troublesome the. Overall, bahut lambi support wait aur poor communication ne mera darja kharab kiya hai, aur main soch nahi raha ki main dobara is service ko leunga agar support response time same raha. Integration aur workflow par genuine improvement chahiye, warna yeh process mere liye waste of time hi sabit hoga.