Support ka wait aur dobara poochna, nahi karungi dobara
Mujhe lagta hai ki WFHI ki telephonic support bohot zyada repetitive thi aur kaafi waqt lagta tha issue samajhne mein. Har call par mujhe apni problem dobara explain karni padti thi, jis se patience chhootne lagta tha. Kundli support team ne koshish toh ki par har baar mujhe wait karna padta, kabhi 10 to 15 minutes tak bhi hold par rakhte. Onboarding flow thoda confusing tha, mujhe lagta hai ki ek smooth aur seamless process hona chahiye tha. Dialer system main kuch functionalities thik thi par jab support poora saath na de, toh frustration badh jata hai. Database feature too slow tha kabhi kabhi, jo kaam main kar rahi thi usme rukavat laata tha. Software updates automatic aaye par usne kuch changes nahi dikhaye as a benefit. Overall experience se main kehti hoon ki main yeh service phir se use nahi karungi kyunki kaafi time waste hua mera aur support effective nahi tha.