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WFHI review

support ka voice responsiveness ekdum theek tha, par baki sab thoda flop tha

2 out of 52 of 5Verified purchaseSupport and communication

support ka voice responsiveness ekdum theek tha, par baki sab thoda flop tha

Jab bhi mujhe koi tech issue aaya toh support se contact kiya, unki baat karne ke andaaz se main thoda impress hua ki voice clarity aur responsiveness ekdum sahi tha. Par baaki cheezein kaafi unsatisfactory thi. Mujhe help milte hue bhi ek baar pata chala ki mera issue properly resolve nahi hua tha, aur main agar future mein fir se ye situation face karta hu toh unquestionably mujhe support ko dobara contact karna padega. Ticket system ya response ka timing thoda slow laga mujhe, aur jitni baar bhi main call kar raha tha, sabko dobara apni problem explain karni padti thi. Iska matlab ye hua ki workflow zyada smooth nahi tha unka. Dialer aur database mein jab kabhi update aate hain, toh main sochta hoon ki waise toh unke software tools consistent hain, par support system ko thoda better banane ki zaroorat hai taaki repeat calls se bach sake. Agar aapko bar bar help chahiye toh main kahunga ki thoda patience chahiye. Overall system me baaki features theek hain lekin support process thoda frustrating lag gaya.

Mukesh NadkarniHimachal Pradesh, IndiaExperience: Published:
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