Support ka timing thoda ajeeb tha, lekin help theek thi
Support service kaafi important hoti hai jab remote software chalate hain, toh main excited thi jab main unka telephonic support use karti thi. Par dusri taraf, unke support hours mera jo kaam ka time tha usse properly match nahi hota tha. Main zyada raat ko ya sham ke baad kaam karti hoon, aur support team officially available nahi hoti thi. Ye thoda disappointing tha kyunki kisi emergency mein help lena mushkil ho jata tha. Jo bhi call support pe kiya, wo theek tha, supporters polite the aur samajh rahe the mere problems ko. Lekin overall timing ke wajah se main thoda struggle karti hoon kabhi kabhi. Mera suggestion hoga ki thoda flexible hours ho jaayein support ke liye, taaki jo log shift mein kaam karte hain wo bhi easily baat kar saken. Onboarding aur training sessions achhe the, aur sab clear samjhaaya gaya tha, ismein koi dikkat nahi thi. Payment process bhi simple tha, invoices time pe milte the, is aspect mein main satisfied thi. Lekin support connectivity ka timing sabse badi kink lagta hai system mein, usse thoda improve karna chahiye, warna kaam ke intermediate moments mein thoda pressure feel hota hai jab turant assistance nahi milti.