Support ka timing mera kaam ke hours se match nahi karta
Software mein sign-up process theek tha, aur dialer use karna bhi possible tha training ke baad. Lekin jab problem hui, toh support team se baat karna mushkil tha. Meri working hours ke hisaab se unka telephonic support available nahi tha, iss wajah se samasya ko samay par solve nahi kar paya. Database feature bhi thoda complicated laga, jisme mujhe jyada practical madad nahi mili. Automatic updates kai baar interrupt karte rahe jab main call kar raha tha, jiska effect mera workflow pe pada. Payment aur invoicing neutral the, koi dikkat nahi hui usme. Lekin support ke time mismatch se frustration zyada badh gaya, kyunki jab tak main unse contact kar pata, problem bigad chuki thi. Training sessions bhi hamare specific time zone ke hisaab se scheduled nahi the, jiski wajah se main effectively nahi le paya unka fayda. Overall software mein capability theek lagti hai, par support aur communication timing ne mera experience kharab kar diya. Agar ye issue fix ho jaye toh shayad behtar ho jaye.