Support ka timing ekdum alag tha
Main generally office ke bahar apne time pe kaam karta hoon, lekin support team ka timing mere working hours se match nahi karta tha. Phone par jab problem explain karna hota, toh support team ke available time tak intezaar karna padta, jo ki frustrating tha. Wahi ek cheez thi jo thodi irritating rahi; baki training aur dialer software theek tha. Mujhe ye bhi laga ki automatic updates kabhi kabhi interrupt karte the workflow ko. Database feature kaafi useful raha, par support ke timing ki wajah se mujhe lagta hai ki main kabhi kabhi missed help ke karan extra time lagaunga. Sign-up aur payment process theek-thaak chal raha tha, bas support hours pe sudhaar hona chahiye.