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Support ka thoda face-off tha

4 out of 54 of 5Unverified experienceSupport and communication

Support ka thoda face-off tha

Bhai, mai toh pehle jo support system use karta tha, uske mukable yeh thoda better laga. Jo telephonic support mila, wo response time mein tez tha, matlab call uthate hi kisi na kisi ne help dena start kar diya. Lekin ek problem ye rahi ki realtime updates ke baare mein thoda confusion hota tha kabhi kabhi, jaise ek baar training software update ke baad mujhe samajh nahi aaya ki naye features kaise use karun. Overall baat kare toh customer care ka approach friendly tha aur queries ka jawab timely mila, par us training ke chhote se step pe thoda clarity ki kami thi jo pehle wale software mein zyada clear hua karta tha. Training modules kaafi detailed they but onboarding ke dauran jahan call dialer use kiya tha, vo thoda slow respond karta tha kabhi kabhi. Fir bhi, itna experience better tha agar mera pehla software itna responsive na hota toh mera kaam aur bhi thoda easy hota. So, support mein improvement zaroor dekha, par expectations kuch higher the jo poore nahi hue.

Anil IyengarGujarat, IndiaExperience: Published:
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The experience has not been matched to any WFHI record. It is published as an unverified account and labelled as such — verification is not required for a review to be published, and a label may be added later if evidence turns up.

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