Support ka step order bilkul ulta tha
Mujhe lagta hai support process ka sabse bada issue yeh tha ki steps bilkul sensible order mein nahi diye gaye the. Jab main support call kar raha tha, toh sabse pehle basic information repeat karna padta tha bar bar, jo ki thoda out of sync lagta tha mere liye. Lekin ek baat achhi thi ki jab finally kisi ne samjha to mujhe lagta tha ki unka response theek tha, par us taiyyari tak pahunchne mein bohot time waste hota tha. Communication mein clarity honi chahiye thi ki pehle kya karna hai aur phir agla step, takki confusion na ho. Ab jab kuch dino baad sochta hoon, toh lagta hai ke ye ordering ka masla jab theek hoga tab experience better hoga. Support wala interface bhi thoda outdated lagta tha aur lagatar updates slow aate hain. Invoicing process theek tha, clear thi, par overall jo ordering problem tha, usse hi mera overall satisfaction low raha.