Support ka sequence itna sensible nahi tha, seriously frustrating tha
Main generally patience rakhti hoon, but WFHI ke support steps ki ordering mujhe bilkul samajh nahi aayi. Ek baar jab main unko call kar rahi thi, unhone pehle mujhe basic troubleshooting karvaya, padchaki baad jab real issue discuss karne ka time aaya, toh laga jaise poora process backward chal raha hai. Simple solution tak pahuchne mein jyada waqt lag gaya kyunki pehle important steps miss ho rahe the. Baaki thoda vague experience raha, par wo ek moment hi mujhe sabse zyada chidhaya jahan mujhe lag raha tha main unnecessary loops mein phasi hui hoon. Training bhi kuch confusing thi aur main soch rahi thi ki staff portal thoda zyada user-friendly aur logically structured hona chahiye. Dialer aur database features achhe hain, bas support ka order thoda disrupt karta hai overall experience. Agar is sequence ko better banaya jaye toh mujhe lagta hai ki users zyada behtar tarike se help le sakte hain, lekin abhi mujhe laga ki ye system confuse karne wala tha.