Support ka scene thoda mix tha, achha-bura dono mila
Main support se baat kar rahi thi jab mujhe training ke bare mein clear instructions chahiye the. Lekin jis waqt wo samjhaya, woh ekdum confusing tha, matlab shuru se hi main samajh nahi paayi ki kya step follow karna hai. Baaki toh automatic updates ke baad software bhi dukhi dikh raha tha, dialer bhi baar baar hang karta. Telephonic help lene ki koshish ki, par response clear nahi mil paya jaise ki 'iske liye ye karna' par sapraat kuch alag bataya. Thodi der tak try karte rahi, par mujhe laga support system thoda tangled hai, jisse meri tension badh gayi. Kuch bhi implement karne mein struggle hua, aur mujhe laga main uses waqt back out karungi. Overall, software ka interaction aur onboarding bhi frustrating laga, kyunki exact steps samjh nahi aaye the, jo ki onboarding mein bohot zaruri hota. Par haan, sign-up aur invoice process theek tha, us mein kuch confusion nahi tha.