Support ka scene itna time maangta hai yaar
Bhai, mein bataun toh full frustration ka experience raha jab support se baat kar raha tha. Jab bhi kuch gadbad hui, lagta tha ki support team bas time zaya kar raha hai, aur issue solve hone ke chances bahut kam hain. Phone uthaunto, baar baar wahi baatein repeat karni padti thi, jaise ki mera samay unke paas kuch bhi nahi hai. Email mein answer milta hai lekin wo bhi vague, phir call pe confirm karna padta hai ki kya sahi mein solution mil raha hai ya nahi. Har baar bolte the ki thoda aur wait karo, update karenge, par wo kab tak? Kabhi kabhi lagta tha ki unka system hi slow hai, aur mujhe baar-baar unka track karna padta hai. Mujhe toh itna lag raha tha ki agar support efficient hota, toh mera kaam jaldi ho jaata. Lekin continuous follow-up ke bawajood, issue thik nahi hua aur repeat karna padha ke mujhe kya hua hai, kafi irritating tha yeh process. Aakhir mein bas yeh hi socha ki yeh support system mera kaam mushkil hi kar raha tha, effort bahut zyada lagaya tha par result nahi mila.