Support ka safar, jo asaan nahi tha lekin zaroori tha
Jab maine WFHI ka software liya tha, initially lag raha tha ki setup ekdum simple hoga. Lekin samajh mein aaya ki kuch cheezein ek baar karni padti hain, par kaafi baar baar kaam karna bhi hota hai jisse workflow smooth ho sake. Training sessions ke dauran aur baad mein bhi, kabhi kabhi mujhe lagta ki ongoing support ke bina main itna aaram se kaam nahi kar paata. Call dialer aur database features ko customise karna ek baar ka kaam tha, par har hafte thode bahut updates aate rahe jo stable workflow ke liye zaroori the. Support team ko phone karna bhi easy tha, though kabhi response thoda slow mila lekin samay ke saath communication better hota gaya. So, yeh experience mujhe seekhaya ki setup ek ongoing effort hai, jisme patience hona chahiye, par result laake deta hai jab proper support milta rahe.