Support ka responsiveness thoda hi clear hua
Startup ke time mujhe laga ki support sahi se respond karege par thoda confusing mila. Jab sign-up kar rahi thi toh query poochi thi, to reply to tha but wo fully clear nahi tha. Training aur software use karne ki baat mein, kabhi kabhi response time leta hai. Dialer thik se kaam karta hai but database update mein delay hota raha. Overall mera confidence kam thoda gaya kyunki mujhe lag raha tha ki agar enquiries ka jawab jaldi aur clear milta toh product se jyada faida hota. Payment process saaf tha, usme koi dikkat nahi thi lekin main sochi ki support ke bare mein aur achha experience hona chahiye tha. Sign up ke time se leke billing tak sab track karna thoda challenging tha mujhe. Toh short mein kehna hai ki software toh thik tha lekin support thoda inconsistent laga. Thoda aur clarity aur timely answers chahiye the mujhe, tab shayad confidence puri tarah bana rahta.