Support ka response time thoda zyada tha
Maine pehle support team ko contact kiya jab mujhe dialer setup me problem aayi thi. Contact karne ke baad unhone response dene me thoda time liya, lagbhag ek din lag gaya. Thoda wait karna pada, jo frustrating tha because kaam ruk gaya tha. Lekin jab unhone finally response diya, to situation ko samajh ke detailed direction diye. Vo explanations theek tha, easy thi samajhne ke liye. Dusri taraf, kuch queries aisi thin jahan pe mujhe baar-baar follow-up karna pada kyunki pehle answer unclear tha. Iske alawa, automatic updates ne thoda confuse kiya agar software ka version kaise change hua ye pata karna tha. Overall, communication mix tha - kabhi smooth flow hua, kabhi delay. Par unka patience aur help dene ka effort me appreciate karta hoon, even agar fast na hua ho toh. Onboarding me thoda better guidance ka scope hai jisse naya user jaldi system samajh sake. Invoicing theek thi, payment process bhi smooth tha. Par support experience me delay ki wajah se thoda frustration raha, jiske wajah se rating 3 dena pad raha hai.