Support ka response time thoda disappointing tha
Main pehle doosre platforms par support use karta tha, aur wahan response time zyada acha tha. Yahan, phone support kaafi slow tha, kabhi kabhi wait lambi lagti thi, jo frustration badhata tha. Lekin ek achhi baat ye thi ki jab finally baat hui, toh support samajdaar tha aur koshish karta tha help karne. Training bhi thodi basic lagi mujhe, especially jab advanced queries thi. Dialer aur database features kaafi theek chale, lekin jab updates aayi toh thoda confusion hua ki naye changes kaise lagu hote hain. Invoice aur payment process mujhe clearly samajh nahi aaya pehli baar, toh mujhe manual follow-up karna pada. Overall, main kehta hoon ki thoda improvement hona chahiye, kyunki support ki timing aur clarity dono pe zyada dhyan dena hoga.