Support ka response time thoda disappoint kar gaya
Maine pehle bhi kuch remote workflow solutions use kiye hain aur unke support se mera experience generally thoda better raha tha. WFHI ke telephonic support mein mujhe lagta hai ki unka response time thoda slow hai, jo serious kaam mein irritating ho sakta hai. Jab mere paas database se related koi technical sawal tha, toh mujhe baar baar wait karna pada aur kabhi-kabhi unka jawab bhi vague lagta tha. Pehle wale platform mein, jo maine use kiya tha, support staff jyada proactive hote the aur issues ko jaldi resolve kar dete the. Phone par baat karte waqt mujhe lagta tha ki WFHI team thoda overburdened hai ya shayad unki training support ke liye sufficient nahi hai. Lekin ye baat main maan sakta hoon ki unka dialer tool kaafi reliable tha aur voh bina kisi interruption ke call scheduling ka kaam achhi tarah kar raha tha. Training materials bhi kaafi structured the, lekin support ko main average ya low kehunga. Mujhe umeed hai ki future mein support quality improve hogi. Tab tak mujhe wo support jitna chahiye tha, utna nahi mila, isliye mera overall impression thoda disappointing raha.