Support ka response time theek tha, baki sab thoda weak tha
Mujhe kehna padega ki WFHI ka telephonic support team response karne mein itni der nahi karti thi, jo ki achhi baat hai. Jab maine call kiya, toh log professionally baat karte the aur main support lene mein comfortable feel karti thi. Lekin unki baat ko samajhne ke baad bhi, solution provide karne mein delay hota tha. Kabhi kabhi aisa lagta tha ki unke paas technical resources zyada nahi honge, jis wajah se queries ka jawab dena slow tha. Training ke dauran onboarding flow thoda clear tha, lekin call tools aur dialer mein jab problem aayi, toh support zyada madad nahi kar paya instantly. Billing aur payment ke process ke bare mein poochne par toh unhone achhi baat ki, par overall issues ka complete resolution thoda time leta tha. Mera yeh manna hai ki agar support system thoda aur proactive hota aur technical issues ko jaldi handle karta, toh user experience better hota. Phir bhi main appreciate karti hoon ki response milta tha aur minimal repetitive calls karni padti thi.