Support ka response time lagta hai bahut zyada
Jab bhi mujhe support team se madad lene ki zarurat padi, lagbhag har baar response time bahut zyada tha. Kabhi lagta nahi ki wo log time pe apni baat sunenge ya turant solution denge. Designed tools main theek lagte hain, par jab kuch gadbad hoti hai toh lagta hai support team ko samajhne mein der lagti hai. Dialer se call karne mein bhi kabhi issues aaye, aur jab complaint ki to unsatisfactory lagatar wait karna pada. Software updates sahi chal rahe hain, par agar kisi din koi pareshani aaye toh support ka wait karna frustrating hota hai. Mujhe laga ki thoda jaldi solve ho jayega, but har baar yehi lead up hota ki time zyada khtm hoke bhi issue wapsi aa jata hai. Payment aur invoicing ka process teek tha, isme koi bahut bari problem nahi thi. Lekin jab critical problem hoti hai, toh support ka slow response waqt barbaad kar deta hai. Sochta hoon ki agar support ka response time thoda improve ho jaye, toh overall experience better ho sakta tha.