Support ka response time disappointing tha
Pehli baat toh yeh hai ke support ki jo speed thi, woh bilkul match nahi karti thi meri initial expectations ke saath. Jab maine call kiya, main soch rahi thi ke jaldi se issue solve ho jayega, par na, baar baar phone lagana pada to finally attention mila. Waise recharge feature theek kaam kar raha tha, usme koi dikkat nahi thi, that was okay. Lekin baaki sab, specially communication, bahut slow lagi mujhe. Kabhi lagta tha ki main baar baar samjha rahi hoon apni problem ko, jis se frustration badh gai. Jo training sessions diye gaye the, unmei bhi clarity utni nahi mili jitna chahiye tha, is wajah se initial setup mein time zyada lag gaya. Database integration thoda confusing tha, mujhe baar baar manual update karna padta tha, jo expected nahi tha. Overall, support system se main itni khush nahi thi kyunki woh mera reliance kabhi pura nahi kar paya. Kuch improvements hone chaiye taki next time koi itna pareshaan na ho. Agar support streamline hota toh shayad main us software ko unnecessary struggles ke bina achha tareeke se use kar pati.