Support ka response time bilkul theek nahi tha
Mujhe laga ki support waale neatly steps follow karenge jaise dusri companies mein hota hai, matlab pehle basic cheezein clear karenge phir advanced problems. Par yahaan toh opposite experience raha. Jab main call kiya toh unhone turant hi kuch complicated solutions dene lage bina basic issues samjhe. Lagta tha woh mere problem ko dhang se samajhne mein interested hi nahi. Training aur onboarding mein mujhe smooth transition expect tha with telephonic support clear instructions pe, par yeh sequence bilkul galat raha. Maine socha wo mere paas stepwise guide bhejenge par wo maha take directly software ke features pe baat karne lage without confirming mera previous knowledge. Payment aur invoicing ke process mein bhi jo confusion thi uss par mujhe proper clarity nahi mili. Mujhe lagta hai agar support waale thoda patience rakhte aur sequence mein baat karte toh zyada helpful hote. Ab mujhe ye lag raha hai ki main khud hi jyada kaam karna padega iss product ko samajhne ke liye.