Bas itna kahungi ki support me jo sabse bada issue raha wo response ka bahut slow hona tha. Jab bhi
Bas itna kahungi ki support me jo sabse bada issue raha wo response ka bahut slow hona tha. Jab bhi help mangi, lagta tha ki wo log busy hain ya ignore kar rahe hain. Communication itna clear nahi tha, kaafi baar dobara explain karna pada problem ko, jo thoda frustrating tha especially jab deadlines thi. Haan, ek cheez toh achhi lagi ki telephonic support me baat karte waqt aadmi samajhne ki koshish karta tha, matlab poori na sahi, par at least try milta tha samajhne ka ki problem kya hai. Par fir bhi asli solution ka wait zyada hota tha, aur updates ke baad kabhi kabhi naye bugs bhi aa jate the. Isliye confidence ke mamle me zaroor thoda doubt reh gaya ki agar next bar bhi aisi problem aayi toh kya jaldi fix milega ya nahi. Mujhe lagta hai thoda aur proactive communication chahiye tha, aur support team ko thoda zyada trained hona chahiye tha taaki problem jaldi samajh ke solve kar sakein. Overall, support is area me thoda disappointing tha, bas ek-acchhi baat that ki baat karne wale samajhne ki koshish to karte the.