3 out of 53 of 5Verified customerSupport and communication
Support ka response time acha tha, but clarity mein thoda kami thi
Mujhe lag raha tha ki support team jaldi answer karegi meri queries ke liye, aur waise bhi hota tha, lekin kai baar jab main specific technical questions puchti thi, toh jawab itne clear nahi milte the. Kuch samay ke liye toh mujhe lagta tha ki main thoda confuse ho rahi thi ki kya main sahi instructions follow kar rahi hoon ya nahi. Overall response toh timely tha, par kuch cheezin itni straightforward nahi thi jitni main expect karti thi. Soch rahi thi ki thoda better personalised help mile, especially training aur onboarding ke dauran, par shayad woh level support yahan nahi mila.