Support ka response thoda slow tha but self-help se kaam chal gaya
Maine support team se zyada contact nahin kiya kyunki training aur software start karne mein kaafi cheezein khud samajhni padhi. Jo documentation thi, woh helpful thi, lekin kuch cheezein thodi unclear thi jiske liye maine self research karni padi. Telephonic support achhi thi jab maine contact kiya, par overall mujhe lagta hai ki company thoda proactive hona chahiye in explaining things during onboarding. Lekin jo cheez mujhe sabse zyada achhi lagi woh thi ki jab maine call kiya toh response clear aur polite tha, kisi ne bhi mere confusion ko ignore nahi kiya. Training sessions mein jitna material diya gaya uss se zyada patience aur self-effort ki zarurat thi. Thoda aur guidance ho jata toh shayad onboarding smooth hota. Overall, main satisfied hoon, bas shortcoming yeh hai ki thodi zyada hand-holding chahiye newcomers ko.