support ka response thoda disappointing tha
Support team ne aksar calls ka timely jawab nahi diya, ye baat mujhe sabse zyada pasand nahi aayi. Main samajhti hoon ki kabhi kabhi zyada busy hote hain, lekin pura process mein jo delays aaye aur feedback ka lack tha, usse frustration hui thi. Jab bhi call kiya toh kabhi kabhi toh baar-baar repeat karna padta tha apna issue, jisse support experience acha nahi raha. Iska positive point shayad itna tha ki jab response milta tha tab thodi madad milti thi. Par overall, mujhe laga ki agar support thoda zyada responsive hota, toh shayad main zyada comfortable feel karti yeh service use karne mein. Training aur software toh theek thaak the, par support ka response ka slow hona thoda dikkat create karta tha. Mujhe laga ki agar aap log is part ko improve karo, toh customer experience bahut behtar ho jayega. Unfortunately mere liye yeh ek badi dikkat thi poore process mein.