Support ka response – thoda acha, thoda bekaar
Mujhe pata hai ki support teams busy hoti hain, toh main jyada expectation nahi thi. Lekin generally jab main call karti thi ya email bhejti thi, response itna slow milta ki kaafi baar frustration ho jati thi. Kuch baar toh mera doubt solve karne mein der hui, aur mujhe baar-baar baat karni padti thi explain karne ke liye. Theek hai, ek baar unhone kisi issue ko samajh ke achhi tarah guide kiya, wo moment acha laga. Lekin overall, response itna prompt nahi mila jitna main expect karti thi. Kabhi kabhi toh lagta tha ki communication thoda better ho sakta hai, especially urgent queries ke liye. Yeh product kaafi detailed hai, lekin support mein thoda improvement chahiye. On the positive side, basic queries toh generally theek handle kiye jaate hain, par complex issues mein wait zyada lag jata hai. Toh mera overall impression mixed hai, thoda patience rakhna padta hai yahan.