Support ka response expected se thoda different raha, verdict: average
Main expect karti thi ki jab main support se contact karungi toh turant aur bilkul clearly solution milega, par unfortunately ye thoda alag experience tha. Support team ne telephonic assistance dene mein effort toh kiya, par response time thoda slow laga aur wahi baat dobara samjhani padti thi. Mujhe laga training ke initial sessions jaise zyada proactive guidance milegi par waisi help nahi mili jo mujhe chahiye thi. Jo pehle se jo knowledge thi uske against unka support thoda kam tha jo expect kar rahi thi. Automatic updates pe koi issue nahi tha, wo sahi chal rahe the. Invoicing process or sign-up smooth tha, yeh merits hain. Overall, main kahungi ki support average tha; knowledge delivery aur quickly resolve hone wale response mein thodi kami thi. Agar wo thoda aur responsive hote toh better hota, par mujhe lagta hai ki generally mujhe khud zyada effort lagani padi apne questions ke solutions dhundhne mein.