Support ka response aane mein kafi time laga
You need to seriously work on your response times when things go wrong. I faced multiple issues with the dialer and database syncing, and har baar maine support ko call kiya, they took way too long to get back to me. Mere kaam ke important hours mein bhi jab problems aaye, tab bhi aapne turant koi solution nahi diya. Jab finally support team ne response diya, tab unka patience aur explanation accha tha, par delay definitely unnecessary tha. Automatic updates ne thoda feel off karwaya software jaisa, kyunki update ke baad kai features slow ho jate hain. Sign-up aur payment confirmation mein bhi confusion thi, jiska solution kaafi der tak pending raha. I don’t mind waiting a little, but kabhi kabhi technical problems ko ignore kar diya jata hai lagta hai. Main toh yeh chahungi ki agla customer better support mile aur response time kam ho. Training sessions mein support ke bare mein baat achhi lagi thi, lekin reality mein wo utni smooth nahi rahi. Please focus karo ki aapki communication tez ho aur har problem pe jaldi action lo.