Support ka order thoda mix was, but still manageable
Main sochti hoon basic help aur guide mein jo aapko deta hai, wo mostly theek tha, lekin support process ka step order thoda ajeeb tha. Pehle mujhe pata nahi chala ki kis type ke issues hain jinke liye mujhe pehle call karna chahiye aur kab email karna. Kabhi call karne par bhi topics clear nahi hote the, toh mujhe ghante bhar baad bhi resolution milne mein der lagti thi. Kuch steps aise lagte they jinke pehle hona chahiye tha aur kuch baad mein, par woh badal gaye the process ke beech main. Automatic updates ke baad changes samajhna mushkil tha, phir bhi staff support karne ki koshish karta tha. Ek achhi baat ye thi ki payment aur invoicing ka system simple tha aur usmein koi extra confusion nahi thi. Overall main kahungi ki agar aapko simple aur well-organised help chahiye toh yeh thoda challenging ho sakta hai, par main samajh sakti hoon ki unhone koshish ki thi aur agar thoda aur logically order hota toh zyada aasan lagta. Bas yahi main dosti mein kahungi kisi ko.