support ka mix scene: acha bhi, time waste bhi
Toh support team ke bare mein bataun toh dono side dekha maine. Kabhi kabhi jab main call karta tha, toh turant hi kisi ne help kar di, jo theek tha. Par zyada tar baar kaafi der tak wait karna padta tha, sometimes call hold pe rehta tha ya phir baar baar same cheez repeat karwani padti thi. Yeh thoda irritate karne wala tha, kyunki ek baar explain kiya aur fir wapas wahi questions dobara puchhe jaate. Training ke process mein bhi low responsiveness dikha, matlab jab follow up karna hota toh reply aane mein time lagta tha. Par haan, ek acchi baat yeh thi ki jo support mila tha during working hours, woh genuine lagta tha, aur properly address karte the queries. Payment ya invoicing ko lekar bhi clarity thi, koi bada confusion nahi tha usmein. Akhir mein, mujhe lagta hai ki agar support team apni performance consistent rakhe aur repetition kam kare toh bahut help milegi. Abhi ke liye yeh thoda mix hi raha hai mera experience; kabhi acha lagta hai toh kabhi waste of time feel hota hai.