Support ka mix experience - acha bhi aur thoda waiting bhi
Support pe baat karte waqt ek baar mujhe repeat karna pada apni problem, which was frustrating. Lekin uske baad unhone thodi smoothly help ki. Baaki calls mein zyada wait nahi karna pada, par consistent assistance thodi slow thi kabhi kabhi. Training sessions ke dauran thoda confusion hua kyunki har baar jo explanation di jati thi woh purani wali baat repeat karti thi, jo samajhna tough kar raha tha. Database aur dialer pe queries ke liye support mid-level tha, kabhi responsive kabhi delay hota tha. Payment aur invoice ke process clear nahi tha initially, toh mujhe khud explore karna pada. Overall, support team ne acha effort dikhaya, lekin thoda aur improvement hona chahiye delays mein, tabhi fully satisfy kar paungi. Mixed feelings ke saath, feedback dena chahungi, kyunki sahi cheezein bhi thi, bas patience rakhna hota hai kabhi.