Support ka level thoda ajeeb tha
Jab main pehli baar WFHI ke support team ko call kiya, toh mujhe laga ki jo expectations thi vo match hongi, par kuch baatein thodi alag nikli. Mujhe lagta tha ki telephonic support zyada quick aur clearly samjhane wala hoga. Lekin jab maine poocha training modules ke baare mein, toh response thoda slow lag raha tha. Bahut friendly the, aur jo answer diye woh useful the, lekin mujhe thoda lag raha tha ki communication flow utna smooth nahi tha jitna main imagine kar raha tha. Onboarding ke dauraan, main thoda confuse bhi hua tha kab main next step le sakta hoon, kyunki emails mein clarity nahi thi. Overall, main impressed hoon service quality se, lekin thodi improvements ho sakti hain support communication mein. Kya ye meri expectations se kam tha? Thoda haan, lekin phir bhi overall ka experience positive tha.