Support ka labelling thoda confusing tha, effort thoda jyaada laga
Support team se contact karne mein mujhe kaafi effort lagana pada kyunki jo terms aur labels use kiye ja rahe the vo mujhe clearly samajh mein nahi aa rahe the. Jab main koi question karti thi toh feedback milta tha par kabhi kabhi wo response itna simple nahi hota tha, isliye mujhe kai baar dobara samjhane padta tha. Mujhe laga ki agar labels aur instructions thodi aur clear hoti toh mujhe zyada jaldi problem solve karne mein aasani hoti. Phone par baatein karte waqt repetitive explanations bhi deni padti thi, jisme time kaafi waste hota tha. Overall support available tha par jo clarity ke mamle mein thoda struggle raha usse frustration bhi hui. Toh kaam toh ho jata tha par mujhe lagta hai ki thodi aur simplicity honi chahiye thi dialogue mein taaki effort kam lage in total.