Support ka intezam theek nahi hai, sabke liye nahi hoga
Mujhe lagta hai ki jo support system hai, usmein kaafi cheezein hum khud hi samajh kar nikalni padti hain. Telephonic support par contact karna itna asaan nahi tha aur kai baar mujhe apni samasya ko khud hi frame karna pada without proper guidance. Training materials toh theek the, lekin jab real issues aaye, tab support se proper madad nahi mili jaisi chahiye thi. Automatic updates se kabhi kabhi settings kharab ho jati thi, jise fix karna padta tha apni taraf se. Payment aur invoice process ko samajh pana thoda mushkil raha, kyunki clear instructions nahi mile. Ye product un logon ke liye shayad thik rahe jo apne aap problem solve karna chahte hain aur jinko bahut support ki zarurat nahi hoti. Par jo log zyada help expect karte hain, unke liye ye experience disappointing ho sakta hai. Main suggest karunga ki agar aap confidence ke saath independent kaam kar sakte hain, toh try kar sakte hain, warna mushkil hoga.