Support ka intezaar bohot zyada hua
Sabse pehle mujhe ye batana hai ki support se baat karne ke liye mai ne kitni baar call ki aur kitna intezaar kiya. Bahut der tak response nahi mila, jis wajah se mera confidence girta gaya ki kya ye team mere concerns ko samjhegi ya nahi. Jab finally kisi ne baat ki, toh lagta tha ki woh zyada knowledgeable nahi hain mere problem ke about, isse main phir se confused ho gayi. Automatic updates kaafi frequently aate hain, par kabhi kabhi unse software control karna mushkil ho jata hai, aur support un changes ko samjha nahi pata ya adapt karne ki proper guidance nahi deta. Payment aur invoice process bhi confusing lagti thi, kabhi toh mujhe lagta tha ki main apna paise track kar paungi nahi. Thoda better ho sakta hai communication flow, taaki hum jaldi aur confidence ke sath apne issues samajh saken aur resolve kar saken. Mujhe laga support system mein improvement zaroori hai, varna main ise recommend nahi karungi.