support ka handling mujhe clear nahi hua
Jab maine dekha ki software mein kuch issue aa raha hai, toh socha support se baat kar leta hoon. Lekin wo moment hi thoda confusing tha. Support team ka response slow tha, aur jab baat hui toh unka solution mujhe clear nahi laga. Main pooch raha tha ki database feature thoda better kaise chalega, par lag raha tha ki unke paas koi specific jawab nahi tha. Main baar baar call kar raha tha, par jo information milti thi wo adhuri thi. Dialer ke issues ko handle karne mein bhi time laga aur mujhe laga ki main hi zyada explanation kar raha hoon, support team se zyada nahi. Invoice aur payment ke baare mein bhi jab query ki toh response general tha, detailed assist nahi mila. Mujhe lagta hai ki woh moment jab support ki real help chahiye thi, tab wait karna padha aur solutions thode vague the. Overall main kahunga ki support thik tha par jab cheezein galat hui tab woh confident response nahi diya jata. Mujhe laga ki agar support system ko thoda train kiya jaye more pro-active banne ke liye toh experience better ho sakta hai. Main abhi bhi software ka use karta hoon par support mujhe zyada reliable nahi laga abhi ke liye.