Support ka flow thoda tricky tha samajhne mein
Jab main support team ke saath baat kar rahi thi, toh mujhe pehle thoda doubt hua ki steps logically arranged hain ya nahi. Initially mujhe laga ki support ka sequence clear hoga - sign-up ke baad training, fir dialer set karna aur database manage karna - par waise nahi tha. Sometimes mujhe lagta tha ki mujhe pehle ek step karna chahiye tha, lekin wo baad mein bataya gaya. Yeh moment tab aaya jab main automatic updates ko samajhne ki koshish kar rahi thi, tab mujhe realise hua ki step-wise guidance thoda scattered hai. Par haan, invoice aur payment toh timely mile, aur telephonic support team helpful thi, bas thoda verbally zyada explain karti thi. Overall mixed feeling thi, kyunki ek taraf support available tha, par steps ke beech clarity thodi missing thi. Aise mein main expect kar rahi hoon ki agle baar koi aur help leni padi toh zyada planning karungi.